Don't let the door hit you.....Charter Cable > Rexroad.com

When the decision was made exactly -- I don't know. What I do know is that we are making the transition from Charter Cable to Wave Broadband.

I really don't know much about Wave Broadband but they can't be worse than Charter Cable. My experiences with them were universally bad.

When I looked into why the Sacramento Kings were not available to Charter customers I started to ask around at Charter. I called and e-mailed up and down the chain. Eventually, as the Mayor of Woodland I personally wrote a letter to the President of Charter down in San Luis Obispo County. I never got a response. Then I had the entire Woodland City Council send a letter. More than six months later I got an e-mail from a local representative of the company.

Rick Kirkwood and I met with the guy eventually. I think it was almost a year after I wrote my first letter to the company President. I expressed to him my unhappiness.

What it came down to was that Woodland had cut a franchise agreement with Charter. Charter was not willing to purchase the rights to King's games from Comcast. Ok. I get that. They were making a business decision -- it was bad for Woodland but it was a business decision.

My response was to at least give Woodland customers the option of buying the NBA season ticket. They refused.

I had Charter on my list. When their franchise agreement came up in a few years I was prepared to try and tube it until they improved service.

Now it appears that I will not have to do that. They have sold out and Wave Broadband is going to give us the Kings games.

Charter -- good bye. Get out.

Comments

By marlinex @ Sunday, March 16, 2008 8:36 AM

The most frustrating part about this transition is that neither Charter or Wave have much information about what the transition means. Do I have to change my email address? How do I add new services? What services will be available?

I am about to have surgery and will be chilling on the couch in a cast for six weeks -- a perfect excuse for adding the MLB package so I can immerse myself in all things Red Sox. How the heck do I do it????

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